1. Shipping Methods & Carriers
1.1 Standard Shipping:
J&T Express, SPX Express, Pos Laju (Malaysia), DHL (International)
Tracking numbers provided for all orders
1.2 Express Options:
Next-day delivery within Malaysia (RM 15.00)
International Priority (2–3 business days)
2. Processing Time
2.1 Orders placed before 2:00 PM MYT processed same day
2.2 Pre-order items: Clear estimated dispatch date on product page
2.3 Custom products: Additional 3–5 business days processing
3. Shipping Destinations & Costs
3.1 Standard Shipping Fees:
Malaysia (Peninsular): RM 8.00 | Free over RM 100
Malaysia (Sabah/Sarawak): RM 12.00 | Free over RM 150
ASEAN: RM 30.00
Rest of World: RM 60.00 (excl. taxes)
3.2 Restricted Countries:
Currently unable to ship to:
Russia, Belarus
Cuba, North Korea
Specific sanctioned regions
4. International Shipping
4.1 Customs Documentation:
All international shipments include:
∙ Commercial invoice
∙ HS code classification
∙ Proof of origin documentation
4.2 Duties & Taxes:
Non-Malaysian customers responsible for:
∙ Import duties and taxes
∙ Customs clearance fees
∙ Carrier handling fees
5. Delivery Timeline
| Region | Estimated Delivery | Tracking |
|---|---|---|
| Malaysia (Peninsular) | 1–3 business days | Yes |
| Malaysia (Sabah/Sarawak) | 3–7 business days | Yes |
| ASEAN | 3–7 business days | Yes |
| North America | 5–10 business days | Yes |
| Asia Pacific | 7–14 business days | Yes |
6. Delivery Issues
6.1 Failed Delivery:
3 delivery attempts before return to sender
Redirection available (RM 12.00 fee)
6.2 Lost Packages:
Investigation initiated after 10 business days
Full refund or reshipment option
7. Returns & Redelivery
7.1 Return to Sender:
Refund minus original shipping costs
Restocking fee for custom items (15%)
7.2 Address Changes:
Allow 1 hour post-order for email request
RM 10.00 address modification fee after processing
8. Special Circumstances
8.1 Weather Delays:
No liability for natural disaster delays
8.2 Year-End Holiday Closure:
Orders placed after December 15 may experience delays due to our year-end holiday closure. Orders placed before this date will be processed before the closure period.
8.3 Perishable Goods:
Express shipping required
No returns accepted
9. Contact Shipping Department
Email: harmonyproo@gmail.com
Phone / WhatsApp: +60 0166677360 (Mon–Fri 8:00 AM–4:00 PM MYT)
Compliance Note:
This policy complies with the Malaysian Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012.
International shipments follow INCOTERMS 2020 (DAP)
